Zendesk + GPT-5 See how we’re using OpenAI’s latest model to power real AI service results

Shaping the future with AI that empowers innovation and creativity.

Building intelligent, safe, and accessible technology to transform the way the world works.

The complete customer service solution

Building intelligent, safe, and accessible technology to transform the way the world works.

Set your learning goals

Intelligent research objectives to make the most out of every interview

Set your learning goals

Intelligent research objectives to make the most out of every interview

Set your learning goals

Intelligent research objectives to make the most out of every interview

Our award-winning service solution

Recognized by industry leaders

The complete customer service solution

 Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically with Zendesk AI from day one.Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically with Zendesk AI from day one.

Leader

Winter 2023

Best support

Winter 2023

Users love us

Exceed every customer expectation

The complete customer service solution

 Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically with Zendesk AI from day one.Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically with Zendesk AI from day one.

Leader

Winter 2023

Best support

Winter 2023

Users love us

The complete customer service solution

 Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically with Zendesk AI from day one.Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically with Zendesk AI from day one.

Leader

Winter 2023

Best support

Winter 2023

Users love us

Generate rich insights

“Genway has helped us collect vital customer feedback with ease”

Sho Sugihara

Co-founder & CEO

Automatic summaries

Save time with personalized summaries for relevant stakeholders

AI tagging and themes

Tailor our automatic tagging system to map to your business goals

Workflow integrations

Seamlessly feed interview data into your existing workflows

The complete customer

Bring together customer conversations from all channels, giving agents the context they need.

Lifetime access

The gradual accumulation of
information about atomic and
small-scale behaviour…

Lifetime access

The gradual accumulation of
information about atomic and
small-scale behaviour…

Lifetime access

The gradual accumulation of
information about atomic and
small-scale behaviour…

Lifetime access

The gradual accumulation of
information about atomic and
small-scale behaviour…

Lifetime access

The gradual accumulation of
information about atomic and
small-scale behaviour…

Lifetime access

The gradual accumulation of
information about atomic and
small-scale behaviour…

Understand the why

“Getting ‘thick data’ at scale has been impossible until Genway came along”

Dr. Noam Segal

Senior research leader

Smart follow-up questions

Go beyond surveys and uncover deeper needs and motivations

Speech emotion recognition

Measure dozens of emotions with our state of the art sentiment model

Facial expression detection

Analyze facial features and movements to identify underlying emotions

Our Blogs

Frequently Asked Questions

What is an allied health assistant?

Behind every great result is a helping hand. Allied health assistants are healthcare staff who work alongside allied health professionals like occupational therapists and physiotherapists. Practical skills, patient care. Simple yet essential.

Behind every great result is a helping hand. Allied health assistants are healthcare staff who work alongside allied health professionals like occupational therapists and physiotherapists. Practical skills, patient care. Simple yet essential.

Behind every great result is a helping hand. Allied health assistants are healthcare staff who work alongside allied health professionals like occupational therapists and physiotherapists. Practical skills, patient care. Simple yet essential.

Behind every great result is a helping hand. Allied health assistants are healthcare staff who work alongside allied health professionals like occupational therapists and physiotherapists. Practical skills, patient care. Simple yet essential.

Behind every great result is a helping hand. Allied health assistants are healthcare staff who work alongside allied health professionals like occupational therapists and physiotherapists. Practical skills, patient care. Simple yet essential.

Behind every great result is a helping hand. Allied health assistants are healthcare staff who work alongside allied health professionals like occupational therapists and physiotherapists. Practical skills, patient care. Simple yet essential.